In order to help you our engineers may wish to take control of your computer. This is very simple and just needs a few clicks from you in order to run our software.

Follow these steps to allow us to connect:

1. Click on the link below that corresponds to your operating system.
   
   Windows 95/98/Me/NT/2000/2003/XP
   Windows Vista
   
   
2. When prompted, choose to run the file. Vista users may be prompted for permission to continue.
3. When the download has finished you may see a security warning asking if you want to run the software. Click Run.
4. Enter the session code provided by your engineer and click Accept.

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